st1tch

Hi bud It was resolved. Deye responded quite quickly and advised they will send down the new update. Within about 8 hours of that mail I was informed they're pushing the update, about 30 mins later it wad done. Haven't had the issue again and we've deep drained the battery on at least 2 occasions during Stage 6. Hoping it's the same quick and easy fix for your client. Cheers

Hi all First post here and hoping someone can help. I've got a Deye 5kw with a single AM2 Hubble and 6 x 465w panels. Installed for 75 days now without issues. With Stage 6 yesterday, we were running on Battery and Solar from 12h00-16h30. I noticed after restoration that my battery was not charging - 18h30. We were at 89% and grid was not charging up to 100% like normal. Spoke to my installer and guided me on a system reboot. Checked fuses, no issues either. By 19h30 everything worked fine and batteries charged up to 100% ahead of round 2 of loadshedding from 20h00-00h30 Paid little attention today as load was fed by solar for the day and my battery discharged and charged when load shedding kicked in from 12h00 to 16h30 again. This evening, checked on the battery and it's been at 90% and not charging. Did a reboot of just the inverter but that did not resolve. Only had a few mins before loadshedding was due to kick in so said 90% should carry us fine. My installer is suggesting a software update. Does anyone know what the latest update available is and how to go about getting and installing it? My biggest concern is grid is not charging the battery. I have not made any changes to the settings since it was installed all those days ago. I do not use the Grid charge during specific hours. So ... I'm at a loss. According to the Solarman app, we charged on solar but seems the issue is with grid feeding the battery. I've mailed Hubble and Deye for answers. Hoping someone here might be able to assist and guide me.