BvR

Just a simple question, maybe I missed it.
What is the guarantee period and the guaranteed number of cycles ?
Also need to know the max depth of discharge for the number of cycles ?

I did put up a fuss with Voltronic themselves regardings this issue.  At first they gave me a lame answer as follows :
"Per your information below, it means error 08 was caused by the surge from the grid input. Error 08 means high BUS voltage, if the grid is not stable, and has high voltage spike, it will make the inverter BUS over voltage, then error 08 will happen.
 The inverter will restart when Error 08 happened. But the bus voltage must be lower than 500V. It can restart three times within 15 minutes.  If it exceeds three times, it won’t restart automatically. You will need to turn off the power and restart the inverter manually."
 I told them that the answer was not good enough since we have surge suppression installed and that the grid voltage was 223Vac at the time when the error appeared
I then received the following answer :
"Our RD has prepared updated firmware to improve error 08. Please find the download link below. The password is “daily”.  
 Please upgrade the firmware and check whether error 08 is resolved. "
I hope I achieved progress for all of us
AxpertMKSII5K71.80P.rar

Only a pleasure !   Feedback would be greatly appreciated. I also used this forum as a reference to Voltronic to convince them to look into the problem.
Today is certainly a very cloudy day where I live . . .

I did put up a fuss with Voltronic themselves regardings this issue.  At first they gave me a lame answer as follows :
"Per your information below, it means error 08 was caused by the surge from the grid input. Error 08 means high BUS voltage, if the grid is not stable, and has high voltage spike, it will make the inverter BUS over voltage, then error 08 will happen.
 The inverter will restart when Error 08 happened. But the bus voltage must be lower than 500V. It can restart three times within 15 minutes.  If it exceeds three times, it won’t restart automatically. You will need to turn off the power and restart the inverter manually."
 I told them that the answer was not good enough since we have surge suppression installed and that the grid voltage was 223Vac at the time when the error appeared
I then received the following answer :
"Our RD has prepared updated firmware to improve error 08. Please find the download link below. The password is “daily”.  
 Please upgrade the firmware and check whether error 08 is resolved. "
I hope I achieved progress for all of us
AxpertMKSII5K71.80P.rar

I spoke to a Axpert supplier in Cape Town. They indicated that they replace the main board when they see this problem. Seems to solve it