Energy-Jason

Common issues: battery cannot turn on, abnormal SOC, alarm lights, communication failure, inverter cannot recognize battery, abnormal charging/discharging, etc

@Yellow Measure Haha! You the closest?

Gents. Here We go!

@Yellow Measure should I use grok for a RNG? Want to keep things super fair. Jay

Good Good Gents. The competition has now closed. Thank you very much to @Sonoff Africa for these awesome goodies. I will post up a number today and we can see who is closest to it! Jay

I have asked Steve @Powerforum Store and he has indicated there is 36 Panels per Pallet. Sincerely Jay

Closest number wins!

Gents lets do this! For those who really want this kit, Please choose a number between 0 and 100. Post it here, I will use google random number gen to choose the winner! Closest number wins! May the games begin! Jay

Hope you well. Where are you located? Jay

Hi Gents Hope great. I doing the same! Installing a Solis to Aux of Sunsynk 5kW for the morning sun. Really excited! Jay

https://powerforum.co.za/newsletter/

Very Bad Turbines. Copies. Stay away Jay

@HennieL and the forum, We completely understand the scepticism many members have had frustrating experiences with Pylontech support in the past, and those concerns are valid. On a positive note, Pylontech via Solar Deity and Powerforum is actively working to fix they're after sales support and technical services in South Africa. This is genuinely encouraging and refreshing, especially considering how small our market is compared to the rest of the global renewable energy sector. They are willing to engage directly with the community, which shows real commitment. Powerforum is also engaged directly with Pylontech in China to help facilitate the restoration of their reputation here. Our experience with Solar Deity so far has been very positive they are committed to delivering proper after-sales support and educating both installers and end-users. Many users argue “But the BMS is supposed to protect the battery.” This is fair, however the older BMS units in the US-series had limitations. They could prevent catastrophic events but were not always 100% effective against long-term cell stress from sustained high C-rates, poor thermal management, or frequent high-load cycling. Newer BMS technologies have improved significantly, and Pylontech’s latest protocols have become a standard that many other brands follow. South Africa’s extreme heat and cold conditions also played a big role these are not favourable for older lithium technology. Combined with limited knowledge of lithium systems at the time among consumers, installers, and distributors, some very bad decisions were made around system sizing and configuration. These were not directly the fault of the manufacturer. On top of that, after-sales support was never handled directly by Pylontech it was left to their local distributors. Unfortunately, many of those distributors focused primarily on sales rather than proper after-sales service and technical support. With all of this said, I do not see many other manufacturers that are willing to engage with the consumer directly to repair their reputation. I can think of many brands guilty of very bad after-sales and support. Regarding the trade in “fine print” and process: The process is designed to be transparent and low risk (similar to trading in a used car): - Preliminary remote assessment Completely free. You submit serial numbers, manufacturing dates, and photos via the ticket system. Solar Deity gives an initial estimate. - Physical inspection Also free if you decide to proceed. You send the battery (at your cost for shipping). They test it with professional equipment. - Final offer Binding trade-in value is given. If you accept, the credit is applied to your new Fidus (or other model) purchase. If you decline, you simply arrange collection of your battery no inspection fees, no hidden charges. - No obligation at any stage until you accept the final quotation. If users have specific concerns about “hidden details” e.g. shipping costs, turnaround times, minimum trade in values, or what happens in edge cases like swollen batteries, please state them clearly here or in your ticket so Solar Deity can address them directly. The new products come with far better C-ratings, more robust chemistry, and improved designs. The Fidus (IP65 with 10-year warranty and optional aerosol fire suppression) and their HV range are excellent examples. As a Tier 1 brand, Pylontech has clearly evolved with the market. We believe this partnership is a meaningful step forward. We encourage anyone interested to book a no-obligation assessment via Solar Deity it’s free at the preliminary stage. Appreciate the open and constructive discussion. This helps the whole community move forward. Sincerely Jay

I fully agree. Let me ask the Pylonytech gents to attended to this thread. Standby Jay