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Furbz

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  1. thats all i am looking for. i need assurance that the work he has performed is to standard. he has been burnt before. but then so have I. so who is more correct? - neither of us. the question here is what is the usual process in the solar installation industry? in every other industry i have ever worked in until the service is rendered in full one cannot expect to be paid.
  2. Hi All, i need some advice I had a new Victron system installed at my offices. part of the agreement i had with the installer was a full CoC for the system. i paid 70% of the price upfront, the system was installed in full but no CoC has been issued. the installer now claims i am withholding payment. From my side i believe the system is not complete without the CoC. i have offered to pay him 60% of the outstanding amount now as a sign of good faith and the remaining in front of him once he hands over the CoC. but the installer seems unwilling to come to the table. he wants payment first then he will give me the CoC. i used to have access to the online platform so that could change settings (to accommodate for load shedding). the installer has now changed my access to view only. so things have broken down substantially. what is the industry standard regarding when the installation service is complete? am i in the wrong here? the last install i had the installer was paid in full and disappeared into the wind. I never got my CoC hence why i am hesitant to now go paying in full without first
  3. Got some time to look over the damage report. talk about being vague. i am 100% such a report will fall flat if challenged in court. any lawyers on here have some advise? damage report.pdf
  4. So some feedback. It's been over a week and its radio silence from Mustek regarding the report. how long does it take to draw up a report? and why when voiding a R68k machine is this not standard practice? instead i keep getting sent a quote for R68k to replace the unit at my own cost.
  5. Nope. it blew shortly after 9am in the morning on the 9th of October. Was a standard day, maybe a handful of small clouds in the sky. if needed i can pull video footage of the inverter blowing up. the below shows the last info i got from the system. pulled from Centurion Solar.
  6. thanks for the advice but lets not derail this thread. i'll start a new thread regarding the new install. this thread is solely to ascertain if Mustek is unduly voiding my warranty
  7. Thanks, yep still getting quotes. to rewire the entire setup with the Victron solution with new COC is R133k (eina!) the Mecer if not warranted is R68k to repurchase (with its history i'm most certainly not interested in this solution) i want a setup that can push power to my non-backup side but at the same time not push power to eskom. the Mecer cannot do this and so it's not a very efficient inverter. the batteries are great, i got enough to run us through a 4 hour load-shedding cycle. when load-shedding is not happening i then run them down overnight to further reduce our electrical spend.
  8. i am currently looking at a quote to change to 3x single phase Victron MultiPlus-II 48/5000/70-50 4000W Inverters it's an expensive exercise to change though
  9. sure, i'll be heading to the office later today (i have painters at my home). i'll take comprehensive pictures to try aid in this discussion.
  10. it is my belief that they are being difficult as i said i do not want the unit back. i'd rather have a refund. it's been in 4 times, each time for rather serious failures. i'd rather fall back on the CPA and get a refund at this point. and i think it is that makes them want to rather void the warranty. at this point i would be happy just to accept the repaired/replaced unit and sell it on at a loss. it's clearly not a good unit.
  11. Thanks, i will certainly be taking this further if their report is not substantive. Hi, Nope it was business as usual. no load-shedding or power outage. surely if COJ did screw up and that did occur, my surge arrestors would have also blown? or at the least show damage? yeah thats my wonder, who is to say it was repaired correctly. the counterargument to this is it worked perfectly for a good number of months before it blew again. this is my AC surge arrestors. picture taken after the inverter blew on request of Mustek.
  12. we do have an injection molder. it's not massive though. pulls around 2kw when on. this equipment IS NOT on the backup side so never pulls from the inverter at all. this equipment is also only run maybe twice a year and was not on when the inverter blew your second point: i'll have to get someone to look at that for me, i am not going to know what i am looking at without substantial help. maybe i can post pictures? the issue here is if i open the unit to look then that certainly voids the warranty. and i somehow doubt i'd get this info or pictures from Mustek. i have requested that Mustek include on their report how it is possible that nothing else blew at my offices and how this apparent surge got past my surge arrestors without them blowing up. i just do not see how only the inverter blew. it makes no sense.
  13. I am now getting sent a formal damage report stating that the damage is caused by a surge. i also believe that Mustek will be responding to this thread. nice to know they are willing to have an open discussion. my question is this, is there any way a surge could get past my AC surge arrestors and cause this type of damage? surely my arrestors would have popped to? based on the pictures of the unit it must have been an enormous surge. so i cannot understand how only the inverter failed. and nothing else in my offices failed (surge arrestors, computers, aircons, alarm, irrigation).
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