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Sunsynk 12kw 3 Phase and Hubble AM2 - Starting to have issues ...


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Posted

Hi,

There was a wobble in the system ... and I'm not sure if it is the inverter or the battery.

Battery initially refused to go below 55%, and then overnight despite the settings on the inverter it drained completed.  I restarted the inverter and it is now back up and running, however the capacity of the single Hubble AM2 sees to be only around 3kwh.  I've lost 40% capacity and the battery was installed in Sep 2021.

I have contacted the installer who thinks the inverter needs a firmware update.  

Anyone else have this experience?

 

 

 

  • 1 month later...
Posted

hi Jay

 

I have the same installation as you, but never seen this, think it's good idea to have firmware updated as a starting point.....

Posted

With all these issues, I very much doubt the battery is actually loosing capacity. I will however, vouch for there being a Comms issue with the inverter or battery. Now depending on who you ask you will get a variety of answers or guess. Hopefully these guys get ahead of these issues and get to a happy place. 

Posted
On 2022/05/24 at 5:20 PM, system32 said:

@JayN

I've had to upgrade both the inverter and AM-2 firmware to resolve issues.
Check with Hubble support and SunSynk support.

I'm having an SOC issue with my AM2, Hubble advised to upgrade the firmware but after an hour trying I couldnt get it going. They just sent an upgrade app and the bin file (no other instructions). I've tried different baudrates, addresses, pinout, RS232 and TTL levels, all to no avail. Any tips on how to get it going pls. Hubble's support channels aren't the quickest out there. Thanks!

(I'm using a Moxa Uport 1100 USB Serial dongle)

Posted
30 minutes ago, tertiuscpt said:

I'm having an SOC issue with my AM2, Hubble advised to upgrade the firmware but after an hour trying I couldnt get it going. They just sent an upgrade app and the bin file (no other instructions). I've tried different baudrates, addresses, pinout, RS232 and TTL levels, all to no avail. Any tips on how to get it going pls. Hubble's support channels aren't the quickest out there. Thanks!

(I'm using a Moxa Uport 1100 USB Serial dongle)

previously i used a usb to rs485 cable (purchased from hubble) to upgrade the am2 firmware myself. 

why dont u ask hubble support to connect to your laptop/pc and remotely upgrade the firmware for you? 

 

Posted
3 minutes ago, Iiceman said:

previously i used a usb to rs485 cable (purchased from hubble) to upgrade the am2 firmware myself. 

why dont u ask hubble support to connect to your laptop/pc and remotely upgrade the firmware for you? 

 

Should I use the RS485 port for the upgrade? Damm, just checked the manual and yes I should use the RS485 and not 232 port 😑

Thanks for pointing that out!

Posted
2 minutes ago, tertiuscpt said:

Should I use the RS485 port for the upgrade? Damm, just checked the manual and yes I should use the RS485 and not 232 port 😑

Thanks for pointing that out!

herewith are the instructions i received from Hubble last year some time..

Screenshot 2022-05-27 at 09.48.36.png

Posted
9 hours ago, Iiceman said:

herewith are the instructions i received from Hubble last year some time..

Screenshot 2022-05-27 at 09.48.36.png

Do you still have the PDF referred to? The normal manual doesn't give the RS485 port's pinout, hoping its in there.... 

Posted
On 2022/05/27 at 7:35 PM, tertiuscpt said:

Do you still have the PDF referred to? The normal manual doesn't give the RS485 port's pinout, hoping its in there.... 

No unfortunately i dont..

Posted (edited)
On 2022/05/27 at 9:05 AM, tertiuscpt said:

I'm having an SOC issue with my AM2, Hubble advised to upgrade the firmware but after an hour trying I couldnt get it going. They just sent an upgrade app and the bin file (no other instructions). I've tried different baudrates, addresses, pinout, RS232 and TTL levels, all to no avail. Any tips on how to get it going pls. Hubble's support channels aren't the quickest out there. Thanks!

(I'm using a Moxa Uport 1100 USB Serial dongle)

I used the Solar-Assistant USB/RS232 cable plugged into the Hubble AM2 Console port
https://solar-assistant.io/shop/products/hubble_am
On a Windows 10 Laptop
Took about 5 minutes for Windows Update to install the FTDI chip driver and for the COM port to appear in Windows device manage.
image.png.1cca0a0ff60c568e22377de5871da9e9.png

 

Hubble Support supplied a password.
From what I can see the BMS is based on a device from PACE - http://www.pacebms.com/en/index.php/lists/33.html

Edited by system32

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