Niel Kotze Posted September 17 Share Posted September 17 I need advice to get my Solarman logging to start working again. All was working 100% until this morning when my Solarman app on my android phone displayed "All devices offline". I have done the following to attempt a fix: - restarted my wifi router. - disconnected and reconnected the wifi dongle from my Deye 5KW inverter - turned off / on my actual inverter - Unbinded the datalogger in the Solarman app and re-add the same datalogger. When looking at the physical datalogger, the Power and Com lights are solid green while the Ready light on the right steadily flashes every couple of seconds. I also ran a diagnostic on the datalogger via the Solarman app via the "Device Networking" option The diagnostic shows goes through all the steps and shows "Verified" at the end. Any suggestions to fix the issue? Quote Link to comment Share on other sites More sharing options...
HendrikBigChief Posted September 17 Share Posted September 17 36 minutes ago, Niel Kotze said: I need advice to get my Solarman logging to start working again. All was working 100% until this morning when my Solarman app on my android phone displayed "All devices offline". I have done the following to attempt a fix: - restarted my wifi router. - disconnected and reconnected the wifi dongle from my Deye 5KW inverter - turned off / on my actual inverter - Unbinded the datalogger in the Solarman app and re-add the same datalogger. When looking at the physical datalogger, the Power and Com lights are solid green while the Ready light on the right steadily flashes every couple of seconds. I also ran a diagnostic on the datalogger via the Solarman app via the "Device Networking" option The diagnostic shows goes through all the steps and shows "Verified" at the end. Any suggestions to fix the issue? Have you tried logging into the web browser version? Might be a mobile app only issue. https://globalhome.solarmanpv.com/ Quote Link to comment Share on other sites More sharing options...
Niel Kotze Posted September 17 Author Share Posted September 17 Update: When I connect using "Local Mode" via the dongle it displays the inverter stats Quote Link to comment Share on other sites More sharing options...
Niel Kotze Posted September 17 Author Share Posted September 17 I can access my Plant via the website but it also shows "All Devices Offline" Quote Link to comment Share on other sites More sharing options...
Moz55 Posted September 17 Share Posted September 17 I'm having the same issue with mine. Quote Link to comment Share on other sites More sharing options...
Niel Kotze Posted September 17 Author Share Posted September 17 Perhaps someone with a DEYE inverter can check which lights are lit / flashing on their dongle. On my dongle, the far left LED (Net) and far right LED (Ready) flash at the same time, while the middle (Com) LED is green I can access my Plant via the website but it also shows "All Devices Offline" Quote Link to comment Share on other sites More sharing options...
HendrikBigChief Posted September 19 Share Posted September 19 On 2024/09/17 at 7:36 PM, Niel Kotze said: Perhaps someone with a DEYE inverter can check which lights are lit / flashing on their dongle. On my dongle, the far left LED (Net) and far right LED (Ready) flash at the same time, while the middle (Com) LED is green I can access my Plant via the website but it also shows "All Devices Offline" LED checking service, R200 + VAT Quote Link to comment Share on other sites More sharing options...
HendrikBigChief Posted September 20 Share Posted September 20 On 2024/09/17 at 7:36 PM, Niel Kotze said: Perhaps someone with a DEYE inverter can check which lights are lit / flashing on their dongle. On my dongle, the far left LED (Net) and far right LED (Ready) flash at the same time, while the middle (Com) LED is green I can access my Plant via the website but it also shows "All Devices Offline" @Niel Kotze So I just checked, NET is solid green, COM flashes every now and again, but mostly solid green and READY flashes green. There are no red lights at all. Quote Link to comment Share on other sites More sharing options...
Niel Kotze Posted September 20 Author Share Posted September 20 7 hours ago, HendrikBigChief said: @Niel Kotze So I just checked, NET is solid green, COM flashes every now and again, but mostly solid green and READY flashes green. There are no red lights at all. Thanks for the update. On my dongle, the NET and COM is solid green with the only flash light being the Ready Quote Link to comment Share on other sites More sharing options...
Niel Kotze Posted September 22 Author Share Posted September 22 I'm happy to report that I figured out where the issue is. The Wifi SSID that I normally link to the WIFI dongle somehow prevented the datalogger from connecting to the cloud. Nothing changed on my WIFI setup, so I'm not sure what caused the problem. I was setting up my new aircon to connect to my WIFI SSID when it failed to connect to the mobile App. Only when I linked the WIFI Access Point of the aircon to my Guest WIFI connection did it work. Knowing this, I removed and re-added the WIFI dongle of my Inverter and linked it to my Guest WiFi SSID........ and magically the Solarman app started receiving data. Quote Link to comment Share on other sites More sharing options...
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