vulgrim Posted October 6, 2019 Share Posted October 6, 2019 (edited) Need help.I got 2 48/3000 victron mults that i cannot setup. Please help Edited October 6, 2019 by vulgrim Wrong spelling Quote Link to comment Share on other sites More sharing options...
vulgrim Posted October 6, 2019 Author Share Posted October 6, 2019 Jaco i need your help Quote Link to comment Share on other sites More sharing options...
Jaco De Jongh Posted October 6, 2019 Share Posted October 6, 2019 10 minutes ago, vulgrim said: Jaco i need your help Hi Vulgrim. I have send you a PM. Quote Link to comment Share on other sites More sharing options...
vulgrim Posted October 7, 2019 Author Share Posted October 7, 2019 I brought a 3000/48 multiplus 2 on 05/08/2019 and a second 1 on 04/09/2019 .I wanted to put them in parrellel mode,but i cannot. Although they are the same they have got different chip set. Quote Link to comment Share on other sites More sharing options...
phil.g00 Posted October 7, 2019 Share Posted October 7, 2019 What numbers are on the chipsets? Quote Link to comment Share on other sites More sharing options...
Jaco De Jongh Posted October 7, 2019 Share Posted October 7, 2019 1 hour ago, phil.g00 said: What numbers are on the chipsets? 2628 and 2629 Quote Link to comment Share on other sites More sharing options...
phil.g00 Posted October 7, 2019 Share Posted October 7, 2019 If that's first four digits, then they won't parallel unfortunately. They have to be the same. I got caught similarly once, after re-ordering the same product from the same supplier. Quote Link to comment Share on other sites More sharing options...
Jaco De Jongh Posted October 7, 2019 Share Posted October 7, 2019 4 minutes ago, phil.g00 said: If that's first four digits, then they won't parallel unfortunately. It is the first . 4 minutes ago, phil.g00 said: re-ordering the same product from the same supplier. Same situation here. Ordered from the same supplier, one month apart.. I hope they will exchange the unit for him. Quote Link to comment Share on other sites More sharing options...
phil.g00 Posted October 7, 2019 Share Posted October 7, 2019 I got mine exchanged, but not necessarily without some leaning on by the my preferred local electrical retailer ( who has a bit of clout due business volume). It the meantime I kicked up a fuss with Victron directly, initially they pointed the finger at the supplier's incompetence, but I didn't accept that a major electrical wholesaler in Africa could be reasonably expected to be aware of chipset numbers. Especially when the Victron part numbers are the same. Eventually, the Victron MD stepped up to the plate and said he would smooth out any unit exchanging issues. Like I said though this wasn't necessary in the end. I personally think that the chipset number of the unit and the paralleling capability consequences should be more overt and obvious. The ability to parallel units is a selling point that Victron does make a big thing of. It's printed on the outside of their units, so I believe it is beholden on them, and they can't hide behind the fine print. Incidentally, the supplier who exchanged the unit was ACDC dynamics. The next I bought two units (Quattro's) together, I insisted that the chipsets were identical. Segensolar did that for me. Quote Link to comment Share on other sites More sharing options...
vulgrim Posted October 8, 2019 Author Share Posted October 8, 2019 I brought both units from Kathea Energy.This morning i was told they are busy with Victron sa. But they seem willing to assist me. Time shall tell. ___ 1 Quote Link to comment Share on other sites More sharing options...
vulgrim Posted October 11, 2019 Author Share Posted October 11, 2019 Hi anybody interested in buying a never used 7 day old Victron 3000/48 MultiPlus 11 for R13000. Quote Link to comment Share on other sites More sharing options...
phil.g00 Posted October 11, 2019 Share Posted October 11, 2019 (edited) Didn't those guys come through? It's a poor show if they didn't. (I suppose you'd better post the firmware, so any potential buyer doesn't get caught the same way). Edited October 11, 2019 by phil.g00 Quote Link to comment Share on other sites More sharing options...
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