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Victron VRM Portal no longer sending links to download VRM data


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When requesting 2 or more days worth of data one gets emailed a download link to select the datafile , however this no longer works - this started a few days ago and is still the case . I get the popup window that a request is being processed and that I should receive a download link , however I never receive a download link. Checked SPAM folder. I have not changed and setting on the portal. I still get alarms from the portal so my registered email is working . Anyone else have this problem ? How do I report this to Victron as its not an issue witha product I have purchased from a local dealer

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