hoohloc 18 Posted December 22, 2020 Share Posted December 22, 2020 I must say I'm getting disappointed with Growatt brand. Out of the blue one of my inverters just blew up. I was in the garage offloading some stuff from the car when I heard a loud bang and both inverters switched off with Alarm on my Pylons. The problem seems to be on the battery/DC side of the inverter because when I disconnected the battery cables from a faulty inverter, the second inverter can switch ON and the red Alarm on the Pylons goes away. Both inverters are connected to the same battery bank of four Pylontech US2000B batteries which rules out the batteries as being the cause of the inverter failing. I'll be taking the inverter back to the supplier and hope they don't come up with stories Any Idea what might have caused this? YellowTapemeasure 1 Quote Link to post Share on other sites
hoohloc 18 Posted December 23, 2020 Author Share Posted December 23, 2020 Now the supplier is closed until the 11th Jan 2021. Very disappointing Quote Link to post Share on other sites
YellowTapemeasure 15 Posted December 23, 2020 Share Posted December 23, 2020 Doesn't Growatt have any support line / contact that can assist? Quote Link to post Share on other sites
hoohloc 18 Posted December 24, 2020 Author Share Posted December 24, 2020 On 2020/12/23 at 6:08 PM, YellowTapemeasure said: Doesn't Growatt have any support line / contact that can assist? Their support is terrible and in this case i need a new inverter because the damaged one was still under warranty. I was shocked to hear that the supply does not do the swap out. Instead, they only assist in getting Growatt to do the swap. They were happy to take my cash but now when there is a problem, I have to deal with the manufacturer. I wouldn't have an issue if I had bought directly from Growatt YellowTapemeasure 1 Quote Link to post Share on other sites
hoohloc 18 Posted Sunday at 05:03 Author Share Posted Sunday at 05:03 Supplier is opening tomorrow, crossing fingers that they just replace my inverter without giving me a hustle Quote Link to post Share on other sites
hoohloc 18 Posted Wednesday at 09:51 Author Share Posted Wednesday at 09:51 Main board blown, but now they want to replace the board instead of supplying a new inverter No information on why it blew or what may have caused the issue. So I just have to cross my fingers and hope the new board doesn't blow up too. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.