Pietpower Posted June 14, 2021 Share Posted June 14, 2021 I have logged a ticket and my installer has also tried to get assistance. Nothing to date. Is Goodwe support now null and void. Quote Link to comment Share on other sites More sharing options...
Tinuva Posted June 14, 2021 Share Posted June 14, 2021 They were great when I used them earlier this year. When I asked to get my firmware updated, they replied an hour later and it was completed the next day. Quote Link to comment Share on other sites More sharing options...
Pietpower Posted June 18, 2021 Author Share Posted June 18, 2021 On 2021/06/14 at 4:38 PM, Tinuva said: They were great when I used them earlier this year. When I asked to get my firmware updated, they replied an hour later and it was completed the next day. You must have been lucky. Five days later and not even a reply. Quote Link to comment Share on other sites More sharing options...
Tinuva Posted June 18, 2021 Share Posted June 18, 2021 Did you use https://support.goodwe.com/portal/en/myarea ? Thats where I created my ticket and it went to ZA support team. Quote Link to comment Share on other sites More sharing options...
Tinuva Posted June 18, 2021 Share Posted June 18, 2021 Here is a screenshot to show how quickly they responded. Quote Link to comment Share on other sites More sharing options...
Pietpower Posted June 18, 2021 Author Share Posted June 18, 2021 2 hours ago, Tinuva said: Did you use https://support.goodwe.com/portal/en/myarea ? Thats where I created my ticket and it went to ZA support team. When I use that link it shows my ticket. The area was part of the profile setup. Quote Link to comment Share on other sites More sharing options...
Bobster Posted June 18, 2021 Share Posted June 18, 2021 I used them earlier this year. I first tried an email to Dave Havenga who had been very helpful in the past. I got no response. Maybe he doesn't work there anymore. Then I tried the generic address on their web site. They replied promptly and then followed up with an enquiry as to whether or not my problem was resolved. Quote Link to comment Share on other sites More sharing options...
Pietpower Posted June 20, 2021 Author Share Posted June 20, 2021 On 2021/06/18 at 12:33 PM, Bobster said: I used them earlier this year. I first tried an email to Dave Havenga who had been very helpful in the past. I got no response. Maybe he doesn't work there anymore. Then I tried the generic address on their web site. They replied promptly and then followed up with an enquiry as to whether or not my problem was resolved. Thanks Which generic email address did you use? Quote Link to comment Share on other sites More sharing options...
Bobster Posted June 21, 2021 Share Posted June 21, 2021 (edited) 17 hours ago, Pietpower said: Thanks Which generic email address did you use? Checking back through my emails I find I did mail Dave at [email protected] and this was rerouted into a help desk system. I never heard from Dave. The mails I got, and the replies I sent, all used [email protected] Edited June 21, 2021 by Bobster Quote Link to comment Share on other sites More sharing options...
Pietpower Posted June 21, 2021 Author Share Posted June 21, 2021 Thanks My installed tried to communicate with David with no response. I will try the second email. Quote Link to comment Share on other sites More sharing options...
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