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Goodwe support - Do they exist?


Pietpower
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On 2021/06/14 at 4:38 PM, Tinuva said:

They were great when I used them earlier this year. When I asked to get my firmware updated, they replied an hour later and it was completed the next day.

You must have been lucky.

Five days later and not even a reply.

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I used them earlier this year. I first tried an email to Dave Havenga who had been very helpful in the past. I got no response. Maybe he doesn't work there anymore.

Then I tried the generic address on their web site. They replied promptly and then followed up with an enquiry as to whether or not my problem was resolved.

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On 2021/06/18 at 12:33 PM, Bobster said:

I used them earlier this year. I first tried an email to Dave Havenga who had been very helpful in the past. I got no response. Maybe he doesn't work there anymore.

Then I tried the generic address on their web site. They replied promptly and then followed up with an enquiry as to whether or not my problem was resolved.

Thanks

Which generic email address did you use?

 

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