Mandi
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Mandi got a reaction from Cavallino in Horrible experience with Sunsynk support and warranty claimWe installed a 8KW Sunsynk inverter mid 2022. The app stopped working after a short while and no response as to a fix to the problem was forthcoming. In Dec 2022 the system stopped working. It was removed by our installer and sent back to Sunsynk for a warranty repair. This morning 17 April our installer received an email to advise that they will get back to us on an update as to where we are in the “queue” for repairs.
This is the worst service we have ever received and although the product might be good the after sales support and assistance is in my opinion disgraceful.
I advise anyone wanting to purchase a solar system to look elsewhere
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Mandi got a reaction from Jacques Ester in Horrible experience with Sunsynk support and warranty claimWe installed a 8KW Sunsynk inverter mid 2022. The app stopped working after a short while and no response as to a fix to the problem was forthcoming. In Dec 2022 the system stopped working. It was removed by our installer and sent back to Sunsynk for a warranty repair. This morning 17 April our installer received an email to advise that they will get back to us on an update as to where we are in the “queue” for repairs.
This is the worst service we have ever received and although the product might be good the after sales support and assistance is in my opinion disgraceful.
I advise anyone wanting to purchase a solar system to look elsewhere