January 27, 20233 yr Hey everyone. I'm new to this forum but I've already learnt a lot! I find myself in a very precarious situation. We've had a solar installation for almost a year now, but have not been able to switch it on. The main cause of this is using a fraudulent installer/company that I won't get into now as that is not the reason for this post. Like I mentioned, our system is set up. We have 12 panels on the roof. A LuxPower SNA 5000 WPV inverter and Soltaro Lithium battery. Everything is connected. In fact the earlier mentioned installer even switched the system on to test that it's working. Now why have we not been able to make use of it you might ask? A few reasons: The installer was not familiar with Luxpower and did not know how to connect the inverter to our battery. He set it to Lead Acid instead and the battery discharged very quickly during load shedding. The system caused our prepaid meter to error out, and thus I enabled it completely. The City of Cape Town needed to come reactivate my power afterwards. The installer assured me that they took care of the SSEG & COC before me switching it on, which I only found out to be untrue afterwards. To the last point: Our system is not registered with the City of CT yet and I would like to get that done before switching it back on. The only problem is, I don't know how to complete the application forms/SSEG details etc. So I am looking for some advice. What would be the best way forward? I'm thinking that a qualified electrician that knows something about the Luxpower inverter range should be able to help me, but I am unsure where to find someone like this. Do I have any other options?
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