Good day.  After 15 years my trusty phone that I finally understood how to use gave up.  I bought a new Samsung A35.  I got a pro to transfer the data from the old phone to the new one, and as far as I can tell all went well. All my Apps with Passwords that are saved on my new phone work well.  I do not save sensitive items like bank accounts to the "Remember Password" on and device I use.

I tried to log into PV Butler and the App asked for my password (which was saved on the old phone) but for some reason only "in the cloud" understands it's not there.

I tried to recover my password and it is sent to an email that is not mine.  I suspect it's the gut who installed the Dongle originally and he has emigrated, and I can't find him.  The system showed that the email was sent to "Sol********"  I have no Such email on my records starting "Sol"

I was then advised to delete the app (PV Butler) on my phone and reregister the dongle.   This I did but the PV Butler won't accept the reregister as it states 

Any ideas?

Anyone got the email address of who has the server holding all this data?

Regards

 

50 minutes ago, RookieRod said:

Good day.  After 15 years my trusty phone that I finally understood how to use gave up.  I bought a new Samsung A35.  I got a pro to transfer the data from the old phone to the new one, and as far as I can tell all went well. All my Apps with Passwords that are saved on my new phone work well.  I do not save sensitive items like bank accounts to the "Remember Password" on and device I use.

I tried to log into PV Butler and the App asked for my password (which was saved on the old phone) but for some reason only "in the cloud" understands it's not there.

I tried to recover my password and it is sent to an email that is not mine.  I suspect it's the gut who installed the Dongle originally and he has emigrated, and I can't find him.  The system showed that the email was sent to "Sol********"  I have no Such email on my records starting "Sol"

I was then advised to delete the app (PV Butler) on my phone and reregister the dongle.   This I did but the PV Butler won't accept the reregister as it states 

Any ideas?

Anyone got the email address of who has the server holding all this data?

Regards

 

It looks like the guy who did the original installation used your phone number and his email addy??  ... register with your wife's number

34 minutes ago, Demo said:

It looks like the guy who did the original installation used your phone number and his email addy??  ... register with your wife's number

Yes, he did.  I would rather not.  Shes bedridden but will give it a go.  The easiest would be if I could find who runs the server and get them to change the email address.  I i can't get this right, I will lose 3 years of data, which if comes to shove, I will have to do.