Glenn

Hello all, I've recently installed a solar system (8kw Deye inverter, 2x 4.8kw Dyness batteries and 10x 545w Canadian solar panels). My installer has skipped out/disappeared after being paid and I'm in dire need of some help from a trustworthy installer/solar expert in Cape Town to helo finish/change some things on the system. My needs are below: The system wiring is not correct. Both the aircon and geyser have been left out of the system and do not register any power draw through the inverter when switched on (i.e. they are both not on the essential or non-essential load, they are not on the system at all). I need the wiring corrected. The City Of Cape Town registration is outstanding as a paid for item on the invoice/sales contract. While that process may take time on the City's side, my concern is that the application is not lodged yet and this introduces risk to myself in terms of fines from the city. I need assistance with that registration. The configuration and commissioning of the system is sub-optimal and needs to be set up to maximise its potential. The previous installer still has access to my system via Solarman Business and I do not (I only have Solarman Smart so can't change any settings if needs be). How do I get control of it and remove their control? Even though a major selling point for choosing them as the installer was the high level of responsiveness and dedication promised regarding after-sales service, based on the extremely difficult and frustrating time I have had getting any response from them since their bill was settled, I have concerns about whether they will honour the support agreed to during the warranty periods for the various installed components. How do I get the warranties honoured in their absense? There must be a way Please let me know about anyone you know/have had experience with/trust that I can get in touch with to help me because I'm a bit stranded at the moment. Thanks in advance!

As far as what the installer did and didn't do: As an untrained person re: eletrical installs, I only know the installer has fallen short of their responsibility on what I've listed in the 7 points at the top of the post. It might take a qualified person to understand whether more technical elements were done or weren't done for the install. I started another thread to get advice on who I can get in CT to help me out with these issues here:

@Steve87. Ok, so I need to find someone who will help with the COCT registration, I'll look into that, hopefully someone here can assist me. The geyser and aircon work, they are just not part of the solar installation at all so don't show up on the metrics and don't seem to get powered by the solar panels (i.e. outside of the solar system). @Steve87 / @GreenFields In terms of the CT coil, here are a few pics of and around the DB board (I took the cover off). It might be my untrained eye, but I don't see anything that looks like it there. Am I missing something or could it be somewhere else perhaps that I should look?

Hi @GreenFields, I saw the setting "Zero Export to CT" is checked, but I don't know about the CT coil at all, a bit more technical that I'm aware how to check, what does it look like?

Thanks @Steve87 for the reply. All good advice! Coincidently I did insist on a reference (only one) and it was very positive. It is a real person they installed for, but I believe this installer maintains a good relationship with a few clients just for this purpose (references). I did get them to agree to all of the responsibilities in writing as well so there was nothing left to the imagination, but they have literally just ignored all forms of contact and so I haven't been able to get anywhere. I don't want to break any forum rules, but I have no issue naming them, it is a company called Renegade Energy. The owner Juan worked with his father, Jonathan, before this in a company called OWR Solar (now called Sunsynk Solar), but it sounds like he left his dad high and dry as well. Very sad listening to that story (I got in touch with Jonathan after his son skipped out on me). It's a real pity you're not in CT, that help would have been awesome. Is there anyone this side you would trust to help with the wiring, commissioning/system setup amd maybe even city registration?

Hello all, glad to be joining the forum! Apologies upfront for the negative nature of the post, I'm just lost as to what to do to resolve my issues. I've recently had a solar installation (8kw Deye inverter, 2x 4.8kw Dyness batteries and 10x 545w Canadian Solar panels), but unfortunately once the installer was paid, they skipped out without honouring the rest of the installation needs. I'm looking for advice on how to go about solving each of the items listed below: NOTE: I have raised the issue with the Consumer Protector, SESSA ombudsman and ECASA, but I'm not sure what good that will do (just hoping it will). The system wiring is not correct. Both the aircon and geyser have been left out of the system and do not register any power draw through the inverter when switched on (i.e. they are both not on the essential or non-essential load, they are not on the system at all). The City Of Cape Town registration is outstanding as a paid for item on the invoice/sales contract. While that process may take time on the City's side, my concern is that the application is not lodged yet and this introduces risk to myself in terms of fines from the city. The configuration and commissioning of the system is sub-optimal and needs to be set up to maximise its potential (I have given them the details of what I'd like to achieve on the last phone call they accepted from me in October 22 and via whatsapp). The unscrupulous installer still has access to my system via Solarman Business and I do not (I only have Solarman Smart so can't change any settings if needs be). How do I get control of it and remove their control? The Dyness batteries where sold to me with a stated 10 year warranty as part of the purchase. It turns out that the batteries only carry a maximum 5 year warranty with Dyness (even when registered). This is a material difference. Even though a major selling point for choosing them as the installer was the high level of responsiveness and dedication promised regarding after-sales service, based on the extremely difficult and frustrating time I have had getting any response from them since their bill was settled, I have concerns about whether they will honour the support agreed to during the warranty periods for the various installed components. Recently we heard a loud pop from the DB board and one of the plug breakers tripped. I was concerned and tried to contact the installer, but was ignored, even though there was a health and safety concern raised on the work he and his crew did at my home. Lastly, I would love to know if there is a way to hold the installer to their contractual obligations somehow (force their hand).