HiltonQ

Thanks Jacques. Will do.

Thanks for your responses, Gents, much appreciated. What a disappointment this has been. @Steve87 - How do I get in touch with you? Where about in Jhb are you guys?

Good Evening All I really need some help on this one. I know absolutely nothing about Inverters and solar setups but will try and make this as short as possible. I had my complete solar system removed in Jhb and installed in Mossel Bay. The system comprises of an 8Kva Deye inverter, 4 x Shoto 48V - 4.8Kwh Lithium Ion Batteries and 32 x 330W Solar Panels. When the system was removed in Jhb all was working like a dream. The furniture removal company unfortunately dropped one of the batteries from the trolley onto the floor when carting it into the new house in Mossel Bay. A week later I managed to find an installer whom I informed about the battery which fell from the trolley. Asked me whether it fell from the truck and I replied no, from the trolly which is very low. He then proceeded with the installation as he mentioned that the battery should be ok. Once the install was completed and checked, he then switched the system on. The inverter lights started up and as I started explaining what the icons stood for it blew. It was barely 30 seconds when we heard a bang and that was the inverter gone. Tested the batteries and two of the batteries is showing 0V and 2 of them is showing 39.6 volt. Is there any hope for this system to be repaired? Are there any Inverter and battery repair shops in or close to Mossel Bay? BTW - The installer I used was not certified so my insurance company rejected my claim on Friday. (My fault for picking this guy) Thanks in advance for the assistance, Much appreciated, Below how the batteries were connected in Jhb, and working with no issue. This is the connection of the batteries in Mossel Bay Inverter status after blowing