Danie Jordaan

According to them, the system is rented so the credits go to them. After three telephone calls with them, they still have not confirmed that this is not the case and credits will go to the client. So the last feedback still stands. Below is the e-mail they sent me: " The council will require you to change your meter to allow the feedback to happen. The cost of this meter is R10 500 payable by the client. Please also note that the rebates you would receive from feeding back into the grid would go to Gosolr as you are renting the system from them. Kind regards, MISHKA CHARLES COMPLIANCE ADVISOR T 010 880 3948 E [email protected] Need support? 010 880 3948 or [email protected] "

CPT is quite vocal that it will be available. So the bottom line is that GoSolr is not keeping track. Reasonably a CapeTonian will believe they will be able do it, but unfortunately not with a GoSolr system. I see now on my HelloPeter complaint they started replying privately to me saying someone would contact me, but no surprise - no one did.

Yeah, that FAQ is confusing, as the easy thing for them would have been to simply refer me back to that in the multiple telephone calls I had with them. They however refused to simply correct the e-mail I received that said credits will go to them. So unfortunately the only actual in-writing proof I now have clearly state that they keep it.

*Be careful - GoSolr wants to take your electricity credits for feeding back into the grid.* I had my system now for about 8 months. After a rocky installation, the system worked very well with no issues and saved me quite a bit of money. As we all read in the media, a large amount of work is being done to allow clients to feed back into the grid. This extends the client savings, but also it assists the country in resolving our energy crises. I contacted GoSolr to start setting it up and was met with the most confusing feedback. The first feedback ( in writing, I have the e-mail ) is that GoSolr does not support this, and if they do ALL CREDITS WILL GO TO GoSolr. This is obviously a concern so I asked them where it was disclosed. They said it was in the sales call, but now very conveniently they can not trace the sales call ( even though I could tell them the exact date and time I spoke to Bianca Lombard ) The last contact was with Uzair Abrahams, Rendani Tshikudo, Mishka Charles, Sibonelo Mvubu and Miranda Sibulawa. Uzair undertook to give feedback in 30 days which I agreed to as it seemed fair. The 30 days is now two weeks overdue and I heard nothing from them. I asked specifically if they felt the written feedback was wrong and credits would go to the client, but they refused to comment on it. This obviously makes a GoSolr system much less cost-effective. In fact with the savings I'm seeing, I'm better off uninstalling their system, paying their penalty, and taking a system from the offers we are seeing from the banks. Be very careful of signing with these guys.