Nel

Sure thing. This is what the 2nd company listed: 1. Inverter does not produce output during grid failure. 2. AC and DC are installed in the same cable way. 3. No indication lights for the inverter or the grid are installed in the Inverter DB. 4. No surge protection is installed in the Inverter DB. 5. Neutral wire is not up to standards. 6. No earthing installed on the batteries. 7. No external earth installed on the inverter. 8. No earthing installed on the Solar modules. 9. Earth Leakage not installed for non-essentials. 10. No labels placed indication the inverter input or output.

Hello! I'm reaching out for advice regarding a solar system issue we're facing in Cape Town. Last year, we hired a non-local company to install a 10kW solar system and received a Certificate of Compliance (CoC) upon completion. Unfortunately, less than a year later, the inverter malfunctioned. Since the original company couldn't send their own technicians, they subcontracted local technicians to assess the problem. However, these technicians couldn't diagnose the issue and expressed concern that the installation didn't meet compliance standards, despite seeing the CoC. They eventually refused to work on the system, citing its poor condition. I'm seeking guidance on how to approach the company that did the initial installation. I want to hold them accountable for the faulty and non-compliant system, with the aim of getting a refund and having them dismantle the installation. This is crucial as the current system poses a safety risk. What are the best steps to take in this situation to ensure a safe, compliant replacement without incurring significant financial loss? Thank you for any advice or insights you can provide!