A few days ago my Luxpower app on my phone and laptop stopped working.

When i tried to log on it gave a message...Network may have trouble.

I uninstalled the app on my phone and am trying to download it again but its not working.

Any answers out there.

is all the lights green on your dongle ?

else connect to the luxpower directly and see if it is communication (Local Connect)

All 3 lights are working on the dongle and my home wifi is fine.I am away and back on friday and try your suggestion.

Many thanks

Hi, I’m now having the same problem.

Did you resolve the issue?

I'm having the same issues more and more. I'll try the option above, but how do I connect it directly (local connect).

The system is offline more often than online.

Log out of the app on your phone.

 

 Connect your phone to the WiFi network presented by the dongle 

 

Then on the phone app sign in page click on local connect. 
 

 

My luxpower app was fine with BT when I changed to Vodafone the only way I could get it to work was using a non Vodafone extender. Now it won't let me look at the app when I'm logged in on the same WiFi. It works on mobile data, but it's a bit of a pain. Any ideas