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F29 Parallel_CANBus_Fault

Pierre-loiret
in Inverters

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Hello,
I am an installer and
I have two 12 kw hybrid inverters in parallel. they have been working for 2 months, but they show me this error message since yesterday "F29 Parallel_CANBus_Fault". even when I disconnect the parallel cable they remain in alarm.
the inverters are connected to SOLARMAN.
can you tell me how to fix the problem

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