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Sunsynk battery 61kwh

wisdom
in Batteries

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Need some ideas / help where I might have done wrong 

Just installed HV system sunsynk batteries with a 50kw inverter working with a generator no grid connected to it

Since I stalled batteries trips(BMU) like each and every week and have to go and reset the battery manually,  it does not come back on its own

Sunsynk techs have been coming to site and they talk of firmware updates on the inverter side, they have been putting and reversing the updates but it does not help

What can be the solution to this because the customer is loosing his patience or where do I check 

Any suggestions, 

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