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EugeneN

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  1. Sorry. I tried but not sure how to upload pics. They are not exceeding the 3MB limit.
  2. Hi. Just a status update. I accepted the repaired unit, the main board was swapped out, even has a new serial number now. The system was installed on Friday and running smooth so far. Hoping it lasts longer than last time which was 2 weeks so not setting the bar high. Interesting to note that my 8 bifacial panels which are rated for a total output of 4.28KW exceeded their rating in Saturday and reached a peak of 4.71KW. Impressive since its not even summer yet which is when I expect that to be topped.
  3. I spoke to Jean at Sunsynk. Got his email from this link I think. https://www.sunsynk.org/post/i-would-like-to-welcome-jean-joubert-to-sunsynk-sa
  4. Ive decided to go ahead and take the repaired unit but I want them to agree that I get a new unit if this ones dies again. Waiting the hear from Jean.
  5. Hi. Ive already asked to be part of the beta testing forbthe Sunsynk Logger and they agreed. Its not in SA yet but apparently the ship is on its. Looking forward to realtime updates and being able to change the settings from the app.
  6. Hi everyone. Got reply from Sunsynk on Friday that they repaired the unit. I told them again that I wanted a new inverter. Today they replied: "We repaired the inverter. Note that when we repair the inverter we replace the boards with new boards and it is just like a new inverter and still under warranty. The inverter gets tested and made sure all is fine and firmware is updated as well. The inverter is ready for collection." Should I accept this, insist on goign after a new inverter or ask for a refund?
  7. I've been trying to hold of Sunsynk the last 2 days with no success. Will keep you posted.
  8. Thanx 87, hope so too. Will keep updating as and when I get feedback.
  9. I just got word from the installer that mine is not the only one that failed. Apparently mine is no. 4 in the queue and should be REPAIRED by Thursday/Friday. And this after I asked for a NEW one. Can I play hardball and INSIST on a new one? If they just repair it, what steps can I take against it?
  10. Thanx for the advise Sc00bs. Contacted the installer this morning while he was on his way to them and advised him that I want a new inverter. Maybe I got a Friday afternoon version. If I didnt have bad luck I would have no luck at all.
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