heinzg

Hi There. 
Do you want to factory reset the dongle?? 
If so.... See 
Look for its SSID on your wifi net.  Connect to it (and pick the option to stay connected) You can then connect to it's management interface (in my case http://10.10.10.1) See screen shot. Connect using admin admin (This is default, if this does not work or the password has been changed, go the step 8) change language to English, if that helps 😉 On the Left select "Module Management"  On the right, second last option "Restore Factory Setting" Use a hammer on it repeatedly  I hope this helps.

Solved it.
For those who are wondering.
1. The Ultra Energy 4.8kWh batteries dated from this year, they are using an AIENEGY BMS which is a clone of the Seplos BMS. The BMS monitoring software I can provide upon request the Seplos monitoring software does not work.
2. To communicate with the Luxpower SNA5000 the BMS need to be set to WOW RS485 protocol in the monitoring software
3. The Luxpower needs to be set on brand 21
4. Cable is standard RS485 pin 1 to pin 1 and pin 2 to pin 2, NOTHING else connected. CANBUS port on the battery side and CANBUS/RS485 on the Luxpower side.
5. All dip switches to off
 
Works perfectly
 
 

Thanks to Geoff this is resolved. 
I selected the incorrect battery for my setup...
In the menu setting #3, select "2" for Pylon! 
Done.
 
See the attachments to understand how I decided to pick the WRONG battery while setting up for the first time.... 🙈