Jonathan85

Please may anyone be able to help me. I have just had a Sunsynk inverter installed, and now my prepaid meter is not displaying the correct kWh. For instance, the meter was stuck on 80kWh for a week, and I checked the inverter battery, which had gone from 99% the previous night to 36% the morning I checked it. The inverter also displayed that it was not pulling Eskom power, it turns out that my prepaid electricity had run down to 0kWh without me knowing, and I had to load more credits to the meter in order to charge up the batteries again. The problem is that the prepaid meter isn't displaying that the kWh are depleting therefore this will continue to happen. Is there anyway to rectify this? TIA

Please may anyone be able to help me. I have just had a Sunsynk inverter installed, and now my prepaid meter is not displaying the correct kWh. For instance, the meter was stuck on 80kWh for a week, and I checked the inverter battery, which had gone from 99% the previous night to 36% the morning I checked it. The inverter also displayed that it was not pulling eskom power, it turns out that my prepaid electricity had run down to 0kWh without me knowing, and I had to load more credits to the meter in order to charge up the batteries again. The problem is that the prepaid meter isn't displaying that the kWh are depleting therefore this will continue to happen. Is there anyway to rectify this? TIA