LvMK

Hi All, Thank you so much for your swift replies. @Coulomb It is an EcoFlow RIVER EF4 . I do not remember if something was being plugged in to the usb at the time. @BritishRacingGreen We bought it brand new, I will check about warranties. Thank you. I think the LCD turns on because it still has charge on the internal battery (does that make sense). It still shows 29%. The usb-c plug works / will charge something but it shows overload when trying to charge the inverter. @hoohloc So maybe I am using the term power surge incorrectly / don’t understand this term. I think we may have rather “closed the loop” - plugging it in to charge after load-shedding while it was still powering the house? Perhaps this is a more accurate term? I’ve added a pic of the usb slots only being fried after this incident.

Hello! We've had our inverter for just under a year I think. We plugged our inverter in to be charged but may not have unplugged or plugged something in correctly as there was a large popping sound and it seems a form of power surge has blown our inverter. The LCD screen turns on but the inverter won't charge nor will it power anything else. The usb type of ports look burnt/fried but the other plugs look fine. We insured it with Naked (Hollard) and they sent an assessor out who agreed it was fried and needed replacing. Despite the assessor's findings, the claim has been rejected, stating that it's impossible for it to be a power surge issue and can only be degradation as a result of long-term use. Obviously we know that is not what happened as we experienced the "blowout" as soon as it was plugged in and then the immediate non-working of the inverter, which is relatively new and has not been put under extreme loads. They are saying it can only be 'degradation' since it turns on but won't charge. I would be very grateful for some expert knowledge / power surge issues with inverters facts / resources / etc that I can use to support my appeal with the insurance. Lastly, should we not win with the insurance, are there places which may be able to fix it or who would want to buy it for parts or something along those lines?