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Senior Technical support officer KZN: Sensible Solar Location: Ballito/KZN Salary: Negotiable based on qualification and experience Objective: Ensure effective resolution of customer issues related to solar products at a group level. The candidate will play a crucial role in providing assistance, troubleshooting technical problems, and offering guidance to users. By addressing customer concerns promptly and accurately, the candidate will contribute to customer satisfaction. The candidate will play a crucial role in improving product reliability, identifying common issues, and facilitating communication between customers and the internal development. The responsibilities typically include: Customer Assistance: Providing technical support and assistance to customers with solar product-related issues through various communication channels. Troubleshooting: Identifying and resolving technical problems by guiding customers through step-by-step troubleshooting processes. Documentation: Maintaining accurate and detailed records of customer interactions, technical issues, and solutions for future reference and improvement. Training: Offering training sessions to customers on the proper use, maintenance, and troubleshooting of solar equipment. Collaboration: Coordinating with internal teams or product development teams to escalate and resolve complex technical issues. Feedback Collection: Gathering feedback from customers to understand common issues, improve support processes, and contribute to product development. Quality Assurance: Ensuring that customer interactions align with company policies, procedures, and service quality standards. Communication: Effectively communicating technical information to customers with varying levels of expertise, ensuring clarity and understanding. Problem Resolution: Taking ownership of customer issues and working diligently to achieve satisfactory resolutions, ensuring a positive customer experience. This includes managing the RMA process with suppliers to ensure efficient feedback and resolution. Must have a strong knowledge of general solar installations and trouble shooting and ideally have Victron technical knowledge. A solid understanding of electrical wiring and troubleshooting is also needed. Office based in Ballito Email: [email protected]

Commercial business developer KZN: Sensible Solar Location: Ballito/KZN Salary: Negotiable based on qualification and experience. Basic plus commission Objective: Creating development plans and forecasting sales targets and growth projections within the solar market. Identifying market opportunities through meetings, networking and other channels within the renewable energy sector. The responsibilities and skills typically include: Communication skills: Must be able to communicate with clients of all backgrounds and educational levels. Well-developed written and verbal communication skills are must-haves. Organizational skills: Be comfortable juggling numerous clients, on- and off-site meetings, and deadlines. Be highly organized and manage the client proposals and other tasks on track. Time-management skills: Must understand how to prioritize time. Be comfortable managing a calendar and adjusting their schedule as needed. Technical and computer skills: Must have basic technical and computer skills. Driven and self-motivation: Be goal-oriented and commission-driven. Conduct research to identify new markets and customer needs Promote the company’s products/services addressing or predicting clients’ objectives Build long-term relationships with new and existing customers Produce quotations and presentations to prospective clients Must have own vehicle. Be willing to travel to other provinces when needed. Should have a sales background in the solar industry with a strong knowledge of battery based systems. Email: [email protected]