Psypher246

Hi All, My installer completed the installation this week but the entire time I've been having MAJOR issues with EZManage, PV Master and SEMS portal. First issue is definitely wifi reliability. My wifi router is a bit far away (not that much I have smart switches in my garage that work fine but granted they send less traffic). I had to bring a wifi extended closer else the EZ manage App does not connect. PV Master NEVER connects, neither to the inverter's wifi or my wifi. Weirdly my installer used that app the entire time. Might be phone incompatibility but I have a good phone. Re, the SEMS portal. Not until I connected to the wifi extended did the portal start working. But, it just stops working twice a day. The EZ Manage app *sometimes* keeps working while the portal shows my plant as offline. Have to constantly reboot the inverter to get data. Then it works for a few hours and down again. I rebooted this morning and now I have it showing as generating but nothing on the graph. Honestly this SEMS portal and EZ manage app is the WORST applications I have ever used in all my years of IT. There's even typos in the web portal the write "panles" for panels. I'm really disappointed in how bad this app is, the only reason I got the GoodWe is because of "how amazing the app is". I'm going to try contact the email addresses you all listed here but it concerns me that so many of us are having this issue. Seems like a dud.