Hi. I have seen this topic pop up a couple of times (here and on the Victron community forum), but I am not finding any answers relating to this recurring issue. So trying again... 🙂
The installation is 2x Victron Multiplus II 3kVa units, connected in parallel. The battery bank consists of 4x Pylontech U2000 2.4kWh modules. No solar array installed, purely backup.
Installation, setup and programming has been done exactly as per https://www.victronenergy.com/live/battery_compatibility:pylontech_phantom.
System functions perfectly except... Every couple of days (according to logs every 3 to 5 days), we receive an audible alarm on the Venus GX. When checking the notification, it reads as
Battery monitor (512) Internal error alarm: Alarm.
This does not affect the system in any way. When failing the mains for a couple of seconds, then reconnecting, it automatically clears the error.
I have tried by means of systematic elimination by connecting the module individually, but error re-occurs with any combination of modules connected. I have swapped the "master" battery BMS to different modules, same error.
I have checked the GX logs for any anomalies, but to no avail.
The final step would be to send all the modules back to suppliers,but this would obviously cause considerable inconvenience.
Has anybody managed to solve this problem?
Thanks