Dmax

Good day gentlemen. I have two 5kw Sunsynk hybrid inverters that was connected in parallel and blow up due to the software versions that was not the same. Do someone know to who I can send my defective inverters in South Africa to be repair? I believe it is only a capacitor that have blown and need to be replace. Any suggestions from the forum what I should do?

I believe the software on my first inverter is out-dated and maybe the reason why the two inverters not synchronizing. Is there a way to get the latest software installed? I'm still new and learning the hybrid inverters. Thank you.

Good day. I've installed a few months ago a 5kw Sunsynk hybrid inverter at my house and it work all good. I recently bought another, exactly the same inverter to connect it in parallel to improve my system. I did the parallel installation as per the instructions and setup the master, slave setting as per the instructions. For some reason the slave inverter do not deliver output to the load /contribute to the load from the very first switch on. The two inverters have communication via the LAN cable between the two and both is on with no fault codes. I also noticed that the green "Normal" LED that indicates normal operation on the slave inverter is not blinking as on the master inverter. I did test the slave inverter separately as a single inverter to confirm if it is operational and work perfectly alone and the "Normal"LED blinked at the normal indication on the display. Have a anybody maybe deal with a problem like this and can give me some advise. Thank you