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InfiniPlus 10KW not syncing with the Grid. Warning code: 9

LionKing
in Inverters

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We've been having rolling blackouts lately in Pakistan. Since last evening, the InfiniPlus 10KW inverter isn't going to Grid Mode (stays in Battery Mode), initially I thought it was grid frequency issue but after several hours, checked the inverter and it was flashing Warning code 9. 

From infini manual: warning 9 = Line phase loss = The phase of grid is not in right sequence.

Does the warning basically mean that line phases from the grid are not in correct order? Is this 100% a grid issue? My installer is saying to just have the electrician re-order the incoming phase wires and that will fix it, since we have no idea how long before the idiots at the utility realize phases are messed up.

Edited by LionKing

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