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Luxpower shutting down

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I just had a Luxpower SNA5000 inverter installed. For all purposes it works well. From charging to powering the home. 
 

However my problem comes in when loadshedding starts. Particularly in the day when the sun is producing power. As soon as the gid gets cut the house looses all power for a few seconds and then the inverter starts up again but through the ups frecture. At night it doesn’t seem to happen. 
 

i dont want my power to “tripp” every time loadshedding starts what can i do?

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