August 24, 20233 yr Hi, I am having problems with the Sun synk app. I have managed to loose the connection to the inverter - as there is no plant name listed. I have tried adding plant and keyed in the SN and Reg Key number. The app then displays a message - device is bound. I am able to access the plant on other devices but unable to access on my phone. Any advice would be greatly appreciated. Thanks Chris
August 24, 20233 yr The "device is bound" message confirms that the plant is configured already (as you can see it on other devices). I would suggest you logout on your phone and login again with the same details as you're using on the other devices.
June 1, 20242 yr On 2023/08/24 at 10:56 PM, p_i said: The "device is bound" message confirms that the plant is configured already (as you can see it on other devices). I would suggest you logout on your phone and login again with the same details as you're using on the other devices. I've recently moved into a new property and I'm getting the same "device is bound" message, is there a way to get pass that or should I ask the previous owner to delete his account/remove it from his profile?
June 1, 20242 yr Ask your installer to do it on the Sunsynk whatsapp groups, the support team do it in no time. Or you could ask the previous owner to unbind. Or even transfer the site to you Edited June 1, 20242 yr by abd7
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