March 18, 20251 yr Hi everyone, we have a very strange situation and would really appreciate any advise.Existing installation, 16 x 605w Canadian panels, 12kw 3 phase Sunsync inverter, 10kw Sunsync battery.We recently purchased a 10kw Eenovance battery (slave) and connected it to the system in parallel. In theory this should have been as easy as plug and play if you follow all the instructions like we did.What we have noticed is that on the Eenovance battery (slave) there is a slider switch, that when it is in the ON position (battery lights are on), it stops the power from the panels and the batteries don't charge. When that slider switch is in the OFF position, everything works as normal.
May 28, 20251 yr Hi,Did you connect the communication cable from the master to the slave? ?If you did, try disconnecting the communication cable from the slave and check if it charges.
June 1, 20251 yr Ive been told that the EEnovance battery has to be the master and the Sunsynk the slave. Please see appended communication from EEnovance.Hope this helps. EEnovance_Battery_Compatible_Declaration_250213_(5)_(1)[1].pdf
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