Hi Guys. I wonder if this is perhaps an isolated problem

Suddenly I get the error of an account problem or wrong password which I know I am using the correct credentials.

Does anyone have link to support for Solarman?

5 hours ago, Scorp007 said:

Hi Guys. I wonder if this is perhaps an isolated problem

Suddenly I get the error of an account problem or wrong password which I know I am using the correct credentials.

Does anyone have link to support for Solarman?

I had a similar problem some time ago, just left it for a day or two and it logged right back in, maybe small update issue on server?

Try the new Deye App - Deye Cloud very nice 🤙

14 hours ago, Demo said:

I had a similar problem some time ago, just left it for a day or two and it logged right back in, maybe small update issue on server?

Try the new Deye App - Deye Cloud very nice 🤙

Thanks for for the tip about the Deye cloud.

What a stupid way and handling accounts? The problem of reporting an account error turned out that on my profile there wasn't a email addy saved. Why could the alert not specify that the email must be provided. The APP worked without it since Feb 2025.

At least one could find the problem as it seems Solarman do not respond to reporting the problem on line or via email🤔

Also not impressed with the forced APP update as where one used to get 6 values for power generated and discharged this has been reduced to 2 values for power generated and power used.

Edited October 11, 2025Oct 11 by Scorp007

1 hour ago, Scorp007 said:

Thanks for for the tip about the Deye cloud.

What a stupid way and handling accounts? The problem of reporting an account error turned out that on my profile there wasn't a email addy saved. Why could the alert not specify that the email must be provided. The APP worked without it since Feb 2025.

At least one could find the problem as it seems Solarman do not respond to reporting the problem on line or via email🤔

Also not impressed with the forced APP update as where one used to get 6 values for power generated and discharged this has been reduced to 2 values for power generated and power used.

Yeah, it seem they are slacking on the maintenance?

I am using both atm and it seem they live happy together, what is better about Deye Cloud, it show individual pv panel string power.

It seems like even after I could log in Solarman were still working on their IT as the 6 values under production and consumption is back as per the previous APP version. I do find the battery charging/discharging daily values of great use.