Pmdt83

My uncle bought a battery from them. It works fine but the BMS doesn't work. It has been repainted and has no markings on it that indicate what the buttons on the BMS mean and the level indicators etc. He collected the battery and paid for it using a card machine on the premises in Midrand. I decided to get one on his recommendation before I saw a picture of his. I made an eft after they sent me a proforma invoice. They sent a follow up email stating that the battery had been dispatched and that it would be with me in 2-3 days. I tried to follow up with them about a tracking number and they said that they were waiting for it. I tried to call them and spoke to Lucas about it. He reassured me that it was coming and that I would get the tracking info later that day. A day later I tried to call again but my number had been blocked. A week later I got a whats app message that they were still waiting for the dispatch warehouse to send the tracking number but the battery would be with me the next day. In the meantime I had arranged for two of my friends to collect a battery from them using my POP and supporting documents. They collected it under protest. I had that couriered down using Courier Guy and received it the next day. Upon receipt I could see that it had also been repainted and that there were no markings to indicate what the BMS functions were. The negative and positive terminals weren't marked either. I am pretty sure solar boks will never accept a warrenty claim on the batteries they sell as they tried to scam me of R16k the first time round. They seem to getting these batteries from a source, re-branding them and forwarding them on. My batteries BMS works and it has 97 cycles on it so it is not new as claimed on the website. I would strongly advise people not to use these type of websites, they are scammers. The email response I got from solar boks had a link to their website. It directs you to another site though called www.stellensolar.co.za with the same type of specials on it. They are trying to operate in all provinces based out of a house in Midrand. Subsequently the BMS on my battery has stopped working. The battery still works but displays no information for me to monitor state of charge etc. I cannot send it back to them so will need to sort the issue out myself. I would strongly recommend a reputable supplier who has the correct back up service if anything goes wrong