I have had endless problems with one of my Shoto 5.12 batteries purchased mid 2021 here in Cape Town ,after three returns to fix the battery from an alarm state of which I had to pay R700 each time ,I then proceeded to apply asked for a replacement under warranty.
At the time of returning the battery I noticed behind the front counter a wall notice visible to all that said( No Warrant On All DIY Instillations),never the less I insisted on a claim for a replacement , the claim was dismissed on incorrect battery fitment case closed.
There are many topics on this forum about a batch of faulty Shoto batteries shipped to South Africa during mid 2021 and many BMS replace due to just that.
its sad to have to say this but when that company was in its early growth us DIY guys put them where they are to day
I now have to resort to asking any one help with a repairer to fix the BMS