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Bev Sterrett

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Everything posted by Bev Sterrett

  1. Th Terrible Tripplett for one thing I have not wanted to go any route bar getting my system sorted out as promised, how long would you wait if you were paying out all the time and yet nothing was forthcoming from your supplier. The batteries have been found defective by the supplier after testing and were replaced to my installer, I have not got my new batteries back and the balance are still sitting here since Sept that they were meant to be taken, tested and replaced as well. I am unable to afford to just move on and get another setup, I do not have it and my contractor knows this. He phoned me and said that he had sold my replaced batteries and that he had made a plan to replace those batteries with lithium ones which I said that was awesome and I was not interested in the change he said he would be able to give me, I just wanted my system complete and fully functional. Am I really being that unreasonable that all I want is what I have paid for in full and final payment? Must I now just move on and make a plan when I do not have anywhere near that kind of money lying around. Didn't then and don't now. Honestly all I want is to be treated fairly by someone who claims to be a legit business never mind someone I thought I knew. If he can do this to me as a 'friend' how are other people supposed to trust him? I asked him how he would feel if this was done to his daughter and he could not answer me. Go figure.
  2. Hi Johandup It does state to supply and fit but I just copy and pasted the info I thought you would need. As far as I am aware there are no modifications to my DB board, no he only told me that the system would more than be adequate as I've known him for quite a number of years as his daughter rode with me and he worked at Eskom in those days so I took it that since he had been running his own company for a while he knew what he was doing. I have all our whatsapp messages where he says what he has done and his intentions etc but so far all I know is he has apparently sold my batteries and is going to replace all my batteries with lithium ones due to the inconvience and financial loss to myself but as I say that was ages ago and the only thing I have had is excuse after excuse and promise after promise. My landlord has spoken to him as well as my landlord installed his own solar system and Johan has made all the same promises to my landlord as well. My landlord is not too happy to play around with my system as he says if this goes to court Johan could try blaming him for something. And I agree with him fully. It is not for someone else to now fix it when it is not a complete system anyway. Well as far as I am concerned it is theft as I do not have what I have paid for and he has sold my goods in effect and has not replaced the damaged batteries that I am still sitting with. I'm not too sure what you mean by having the system monitored. Sorry I am not too clued up on these things at all. All I know is how to check how much charge is left and of course when it screams blue murder when low.
  3. Hi Johandup that is the quote from my supplier that I copy and pasted, but since that quote we then added a further 3 panels of same and another bank of 4 batteries of the same, he had the system running in parallel if that makes sense to you although since the one inverter was removed many months ago I have no idea what it is running in as far as that goes. But those are the makes and output of the panels and batteries as in my quote. Here it is again. Supply Rectron 5KVA 48 Volt Pure Sinewave Inverters 2 Supply 200AH 12 Volt Deep Cycle Solar Batteries 12 (then added another 4 to make 16 batteries)Supply 270Watt Solar Panels 9 (then added another 3 panels to make 12.)Supply Roof fixings, Solar Cables and Connecters . Kind regards Bev
  4. PS all lights are LED including the long florescent ones and no aircon only fans. No heaters are used at all in winter. I live in Fouriesburg Eastern Freestate.
  5. Hi everyone sorry I have been away all day, here is what was initially installed as per quote copied and pasted. Supply Rectron 5KVA 48 Volt Pure Sinewave Inverters 2 Supply 200AH 12 Volt Deep Cycle Solar Batteries 12 Supply 270Watt Solar Panels 9 Supply Roof fixings, Solar Cables and Connecters . Then when it was not getting through the night it was suggested we add another 3 panels and 4 batteries of the same above. The one inverter was removed and taken to be updated so I have been running off the one inverter the entire time. Bare in mind I completely renewed all my appliances, all fridges and freezers are A+ and A++ etc and I have a donkey geyser and gas stove, use the kettle once a day and fill the thermos so again that is not used. A test was done and when everything is on, microwave, kettle, toaster and as much as I could put on at once I was not quite using 4kw or amp I'm not sure which one but I was told that one inverter was more than adequate but to ensure I did not have an issue with tripping IF I exceeded the 5 kva that we install 10kva. I hope this helps and my house is North facing. Hoping I have answered the right questions. When the 8 batteries were removed I asked would not bringing back the 8 new ones while the others went for testing then strain the new ones I was assured not and that it would be a case of a week or two at most, that was in Sept and I still am sitting with the old 8 batteries. I had been assured that all my deep cell batteries were going to be replaced with lithium ones and that I would even get change, I stated then that I was not interested in talk of having change in my pocket I just wanted my system to be correctly installed and functioning. I am going through so much fuel running this genny it is beyond a joke with the cost of fuel these days and had to buy a new generator after the first one died a slow death even being serviced every 25 hours.
  6. Oh just to add I did have an independent solar installer come out to see the system and he was shocked at the set up. He has prepared a report for my attorney and recommendations as to how he sees this working out. Plus he has taken pictures as well. I am with Legal wise so am going to use them as I cannot afford to fork out for this whole mess.
  7. I will have to have a look but the installer has my batteries or the ones he said he was replacing the failed ones with. I do not have the money to now replace those as well. Surely this whole thing constitutes theft as well as he removed half of them and sold them and the other half are also buggered. I am absolutely stunned by how this installer has no integrity at all. The company is Berg west Electrical who did the installation and the owner Johan van der Westhuizen is the one bulldusting me. Surely this should not have come to this at all. March will be a year so what of my warranty on the batteries. I am going to be talking to another attorney who seems to have a good set of teeth and he says he is going to sue for the entire amount I paid plus all the fuel slips I have kept. I have no idea of how the system works so am not sure how I will be able to follow your instructions as I have a hip disability and do all the work myself so cannot even climb up ladders to give you guys answers. I can tell you the make of the inverter and the batteries which are 200amp I think the term is. Thank you for your answers I honestly appreciate it. I will chat to this attorney as well and have printed all my payments out for him. He is really angry that the first attorney allowed him to get away with promises and says he should have set deadlines. Not even going on social media to this companies page or mentioning it on facebook has worried him at all. But I have not yet started turning up the heat. I am over this nonsense and do not have that kind of money lying around at all to now start again.
  8. In January 2018 I had a 10kv system put in, I am totally off grid. 2 x 5kv inverters, 9 panels and 12 deep cell batteries. For a couple of weeks it ran fine then it started cutting out early evening. Then he suggested I get another 3 panels and another bank of batteries of 4. This did not improve the situation at all bar by an hour or so. I got hold of installer and to cut a very long story short, after assuring me he would come up and take half the batteries in to be tested, he did so only in Sept 2018 leaving me with now 8 batteries which of course left me with me with, prior and after, huge fuel bills to run my generator and replacing the first one due to the hours it was having to work. I have literally begged for my system to be put back together. Then in Dec he approached me to say because of all the hassles he had made a plan with a battery supplier and he was going to sell the replaced 8 batteries and bring up a lithium battery pack that would more than do the job (10kv) , take the remaining 8 and sell those and I am sorted. I am sitting here at the end of January with no communication from him whatsoever although whatsapps to say he was going to call but never does are never ending. Is there a onbudsman I can approach as I have been to an attorney who is also getting the runaround. Been to social media and now am awaiting a consumer journalist who I am hoping will take up my cause but I need to know if there is another route I can take if all else fails. His facebook site shows he is doing large jobs but I seem to have become an afterthought and am out of pocket close on R200 000 for an incomplete system. I live alone on a large farm and do not even have any outside lights for security due to this. I did ask from the get go if he being based in Ballito and me near Fouriesburg would be an issue and was told not at all as he comes this way often. PLEASE if anyone can recommend how I can move forward with this I would be grateful. Kind regards Bev
  9. Where could I get 4x HA-02 battery balancers asap please? Any one here can suggest where in SA to get them? Many thanks Bev
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