Buff

🤣Anywayz... I get the feeling Sunsynk viewed the customer as the installer. They are only pivoting now to be more end-user responsive

@p_i There are supposed to be changes on the physical screens. I don't go there often... most of the config I use is on the app. I checked it out after your message and I honestly cannot see anything. Maybe it's on one of the screens I don't use often. I think they were mainly cosmetic changes

So I contacted support and requested an upgrade... I went from SW Ver.： M 3.3.8.2 / S 1.5.1.5 / C E.4.2.6 to M 3.3.8.7 / S 1.5.1.5 / C E.4.3.D. I asked them if they publish the latest anywhere and they said no... the only way is to request an upgrade and if there is one it is scheduled within the next 24 hours... Strange process.

Thankx @MeTsU... I can't see anywhere what the latest is supposed to be? I actually joined this group to try and work that out. And to see what the benefits are of newer softwares. Maybe I am reading things wrong... I'm new on the forum

Hi all, Mine is a 5kW unit... SW Ver.： M 3.3.8.2 / S 1.5.1.5 / C E.4.2.6 Is the update process in any way controllable?

Thankx @abd... Steve sorted me out. My system is 110% now

Thank you again everybody... I will reach out to my previous installer although I am expecting resistance and excuses. Failing that I will look on the powerforum groups for somebody that could assist me. I am in Westdene, Johannesburg... @DawieZA what is a suitable setting for discharge amps?

@Kalahari Meerkat Lol... Ok.... the TLA... I'm in that industry... the Three Letter Acronym. Like I said, I suspect very strongly that it is the geyser because there is nothing else in the house that draws that much power. I had asked for that to be put on the non-essential load on the DB. Nobody is saying this might be the cause even when I raise it

I wanted the geyser on the non-essential side. It's a non essential for me...

@Kalahari MeerkatMy apologies... I'm new to the jargon... what is a HWC?

I was told that the battery can only deliver 2.5 MAX when there is load shedding. It is a x Sunsynk SS-BAT-LFP-5K-WM

@GreenFields Is solar assistant the app? The home assistant one? I don't have that installed. @abd7 How would I get somebody from this forum? Is there another page with people who can come out and have a look at my installation?

@WannabeSolarSparkyThese are my battery settings

Thankx everybody. Below is an example of one such occurance which I sent to the installer. You can see the spikes from after 18h30. We came home to find it tripping about every 5 mins. Nothing else was on i.e. the pool, we have a gas stove and heaters. The geyser is on at that time. The fault I see on the app when this happens is 56 DC Volt Low. The installer has indicated this is because the battery is running low, the system was updating, I have too many appliances connected. All of these don't really make sense besides the system updating which may have been a valid reason on one of the occassions.

Hello, I recently purchased a 5kW inverter from Sunsynk. The installation was quite an ordeal and my relationship with the installer is not the best. They seem to not be willing or able to share information about how the system works. Thankfully I have found this forum, which seems to have it's fair share of experts 🙂 My problem is that when there is a grid power outage, the inverter trips constantly. My suspicion is that it is related to the geyser being on. I do not expect to see the load on the app follow the schedule I have for my geyser. As you can see from the pic below my load goes highest in the early morning and in the evening when my geyser is running. Should this be happening if my geyser is supposed to be non-essential? This becomes a problem when there is no power because the geyser draws too much current and the system constantly trips. If this is because the geyser is not in the non-essential part of my circuit, how could I test this? Would it be enough to put that section down on the DB box and see if it affects the load?