IlseB

Hi Halcyon, we have installed a 5kw Deye hybrid inverter with the essential and non-essential load split, 14 x 405w JA solar panels and 2 x 3.5kw Pylontech batteries for approxiametely 4 weeks now. We are in the Pretoria area. You mentioned earlier that you had a few glitches with the smart load function. We have been experiencing something similar. The non-essential line dips in voltage every so often at random times. When the electrician was here to try find the fault, he happened to stand at the db board and measuring the volt on the mains when such a dip happened for literally a second. It dropped from 234v to 170v and back up again. This is enough to trigger every appliance on the non-essential split to switch off and back on again. All essentials remain on. This morning 2 independent electricians have informed us that the Deye 5kw has an issue with the smart output and we must connect the essentials and non-essentials to the one output. Apparently there is something wrong with the software. The manufacturers have confirmed this with the 2 electricians. The way we wanted our house setup: 1 x essential line and 1 x non-essential lines; 14 x solar panels to generate power during the day; a hybrid inverter to blend solar and eskom power in the day when the solar is not generating enough for the essential and non-essentials; essentials to run from batteries at certain times at night and for loadshedding backup; non-essentials to run from eskom at night; non-essentials to be off when it is loadshedding. If there is loadshedding, our essentials will receive power from the batteries and our non-essentials will be off. The electricians have suggested we run the essentials and non-essentials through the same port and not use the smart load at all. This means we will have our essential and non-essentials use our battery backup during the evening, which is not what we want. Our batteries will deplete to quickly if we do that. What are your thoughts? Is there a problem with the smart output? Or is this another problem? Thanks, Ilse