i have an E9 message on the Geyserwise which means pump not working. it’s been stormy with lots of lightening. some hail and gusty winds...this solar panel and small solar power panel were installed by a reputable company. We cant check anything because its a second story roof plus we are old, my husband is 80 so no going on the roof. i have insurance , do any of you think that i should ask for the insurance to come and assess the problem. really miss our lovely hot water to shower at night, I can put the electricity on to heat the water but very expensive. Please help!!