Imran R

Hi there
It’s not possible that the energy generated would be subtracted from your units as you mentioned unless you were feeding back into the grid, but then again your meter will be running in the opposite direction. Maybe you might have some other equipment that is drawing power. Just to indicate that I’ve managed to sort out the issue though Leshen’s assistance  who is on this forum as well. I must say that Leshen and his team went out of their way to ensure that not only the original problem was resolved but also suggested a minor improvement on my system which was done as well. My prepaid unit was installed on the Eskom side before the inverter to ensure communication with the main electrical box on the outside of the house as opposed to previously having the unit plugged into one of the plugs in the house which is fed from the inverter which therefore caused communication errors. It’s been just over two weeks now and no issues so far. Perhaps one of the guys on here can assist you further with your issue. 

Hi there
It’s not possible that the energy generated would be subtracted from your units as you mentioned unless you were feeding back into the grid, but then again your meter will be running in the opposite direction. Maybe you might have some other equipment that is drawing power. Just to indicate that I’ve managed to sort out the issue though Leshen’s assistance  who is on this forum as well. I must say that Leshen and his team went out of their way to ensure that not only the original problem was resolved but also suggested a minor improvement on my system which was done as well. My prepaid unit was installed on the Eskom side before the inverter to ensure communication with the main electrical box on the outside of the house as opposed to previously having the unit plugged into one of the plugs in the house which is fed from the inverter which therefore caused communication errors. It’s been just over two weeks now and no issues so far. Perhaps one of the guys on here can assist you further with your issue. 

@ luminous & @ yellowtapemeasure, thanks for the clarity. Will have a look at my DB tomorrow to see how I can connect the unit. Hopefully it will be easy. 
 

Just an update. The installer came out and installed an earth bond relay to solve the problem as you suggested. He tried installing first on the inverter, but it did not work and eventually installed it directly on the DB. The relay is not connected to any of the ATS 240 pins on the inverter. Since then with the load shedding over the weekend, the system works perfectly with no issues with the plugs. It seems that the earthing issue has been solved. I must indicate that when the grid goes out, it takes approximately a minute when the relay kicks in to provide the earth. I’m not sure if this is normal, maybe you can confirm. 

Many thanks. You seem well experienced with the SunSynk inverter system. I’ve contacted my installer. Hopefully he will sort this out tomorrow. Looks like we all need to be engineers when installing inverter systems. Gone r the days where installation takes place and we sit back not knowing anything & hoping for the best.