Hi Guys please assist.

I have an Rasb Pi with Solar Assistant installed(bought it complete form Solar assistant)

It was running fine for months but currently I am having some issues.

I am not sure if it is unresponsive or what.

I am getting to following message and then I need to power down the unit by unplugging the power supply to get it running again

"Unable to connect to monitoring device.

Please check device internet connection"

If it is available it is also slow to respond when i switch between Tabs. It also shows Error messages on the graphs even when online.

I am still able to see the Pi in my router when unresponsive by using the IP address when I am also connected to router.

Any advice will be appreciated.

 

May not be the same issue that I experienced, but what you describe is pretty similar. Also got those errors.
Mine was purely due to weak WiFi signal. The Pi has a rather weak WiFi and I had to move mine around in the beginning to find a spot where it would work 90% of the time.
Eventually I got myself a long Ethernet cable and no more problems since.

Thank you. A pity one cant see the Wifi strength on the App. I am able to use the wifi a lot further than the Pi is from the router. Will check if I can connect it directly

Jacques

Does this still exist..I have purchase the app, with the cables etc...But I do not get any response from them.. Via mail...

Jacques

Hi vwykj.

I sorted it by connecting the Pi directly via a lan cable to the router.

Solar Assistant did try and resolve the issue, but it is difficult if they cant visit the site.

 

35 minutes ago, Jacques Ester said:

Hi vwykj.

I sorted it by connecting the Pi directly via a lan cable to the router.

Solar Assistant did try and resolve the issue, but it is difficult if they cant visit the site.

 

Jacques..

My question is. do they still exist. I have placed order and paid for software and cables on the website. Did not received any comms from them. Do you have a number I can phone them please.

Thanks

Jacques

0827446606

Jacques..

My question is. do they still exist. I have placed order and paid for software and cables. Did not received any comms from them. Do you have a number I can phone them please.

Thanks

Jacques

0827446606

Yes they still exist. They just released an update this week. Unfortunately I don't have a number.

Very Strange, I mailed them with 4 mails already since last week regarding my order and no response.

I`m getting worried now.

Thanks for response

This is the email I used.

[email protected]

Same one I used.

I have also used the one called [email protected], no results 🤔

Thanks again

@vwykj

Did you resolve the order? 

I am considering to purchase the unit as well for my setup...

i paid for and got delivered a cable for my battery from them at the end of July - wonder why their comms haven't been great lately

Just a follow up from my own order, got it delivered within a couple of days. I am happy with the service from that perspective. Hope the unit works as advertised, will get around to that towards the weekend.