Hello,

I would like to change the work mode of my Deye Hybrid inverter via web interface (pro.solarmanpv.com), but when I click the "device control" button I get an error: "Please notice - Device control function is not available". I saw in a YouTube video that this is the place but for some unknown reason I'm unable to access that menu. I have set the user / company as admin and verified the permissions there. Could this be a firmware issue and if yes, how can I get a new firmware? Current version info is as follows:

• Protocol Version：0104
• Lithium Battery Version Number：65535
• MAIN：2005-1096-1807
• HMI：0-1001-c019

Thanks.

You need to be registered as an installer with Solarman (you dont actually have to be an installer, but you would need a second Solarman user profile that is set up as one) and have plant linked to the installer profile. To enable remote control for the installer user, Solarman support has to change something on their side.  Jessica helped me set it up via Whatsapp on +86 1 five 8 five 84 five 2800. Not sure if WA works in China at the moment - if not try the same number on Wechat.  

I have the same problem. I am registered as an installer with a second account (my first account is as a user). But when I want to edit the inverter settings I get the error: "Device control function is not available". 

 

Can confirm, this is what I did to enable the online modification of the settings of the 50kW DEYE inverter with the HV battery. 

E-mail: service AT deye DOT com DOT cn

Ask them to 1) increase the frequency of the update to every minute and 2) provide them SN of the inverter and Dongle ID with your Solarman Business account e-mail for the following domain https://globalpro.solarmanpv.com/ to they enable the device remote control function.

 

It can take them a day or so to reply but they will sort you out. 

 

Edit: also check out this setup video: 

 

Edited June 11, 20233 yr by mypetcow