Deeos Posted May 16, 2023 Share Posted May 16, 2023 Hi all I've noticed my app is no longer showing historical data of solar production ever since it changed to international server. I've checked the settings regarding data and even reset the wifi dongle and it still does not show production. The 12kw Deye inverter shows production and thr app shows the days production which corresponds with the inverter but the app historical data since 28th April 23 no longer shows. No changes was made Quote Link to comment Share on other sites More sharing options...
Deeos Posted May 16, 2023 Author Share Posted May 16, 2023 It's actually all historical data Quote Link to comment Share on other sites More sharing options...
Sholling Posted May 21, 2023 Share Posted May 21, 2023 Experiencing the same since the change Quote Link to comment Share on other sites More sharing options...
Sholling Posted May 23, 2023 Share Posted May 23, 2023 Looking at it more closely, on the day (today) the numbers are correct, but tomorrow they will display some stupid value. And yes, for all parameters Quote Link to comment Share on other sites More sharing options...
Sholling Posted May 24, 2023 Share Posted May 24, 2023 Have you had any luck/feedback from Deye. They usually respond quickly but I’ve received no response from them via numerous channels Quote Link to comment Share on other sites More sharing options...
Deeos Posted May 25, 2023 Author Share Posted May 25, 2023 Hi It was the date and time that had changed. I made sure the inverter, app and my internet router had the same date and time including time zone. It's working after that change Quote Link to comment Share on other sites More sharing options...
Sholling Posted May 25, 2023 Share Posted May 25, 2023 2 hours ago, Deeos said: Hi It was the date and time that had changed. I made sure the inverter, app and my internet router had the same date and time including time zone. It's working after that change My time zones are the same, still not resolved Quote Link to comment Share on other sites More sharing options...
Sholling Posted May 25, 2023 Share Posted May 25, 2023 (edited) Although having said that, the actual inverter keeps jumping forward an hour even though I keep correcting it. Have switched the Time Syncs off to see if it will stay correct. I think you onto something there though. Cairo has implemented DST again, so although they are registered in timezone GMT +2, they actually have moved to GMT +3 as at 28 April. My router is set to GMT+2 only one option Shows the correct time Solarman is set to UTC +2 Edited May 25, 2023 by Sholling Quote Link to comment Share on other sites More sharing options...
Deeos Posted May 25, 2023 Author Share Posted May 25, 2023 Yes I did that as well. Did it also on my router etc just to be safe Quote Link to comment Share on other sites More sharing options...
Sholling Posted May 26, 2023 Share Posted May 26, 2023 (edited) Thanks Deeos That did the trick, albeit frustrating that one needs to switch time sync off. No doubt will need to check it every now and then. Still odd that although the router is on GMT +2 and time is correct as DST is not active, somewhere in the solution it picks up the cities from the router and makes it +3 even though in Solarman it is set to UTC+2 Harare,Pretoria. Definitely the issue, as Egypt have only re-introduced DST this year on 28 April Edited May 26, 2023 by Sholling Quote Link to comment Share on other sites More sharing options...
Sholling Posted May 26, 2023 Share Posted May 26, 2023 Just found something interesting. On SOLARMAN Smart app and on webpage set as UTC+2 Harare, Pretoria. On the Deye Cloud app on the overview screen it also showed UTC+2. However if I checked the plant info in the Deye Cloud app it showed UTC +3 Cairo. Edited this to UTC +2 as well. time sync still kicked it out so have switched that off again Quote Link to comment Share on other sites More sharing options...
Deeos Posted May 26, 2023 Author Share Posted May 26, 2023 Thanks Sholling I will check that as well. It's amazing how the time setting can cause a issue like this Quote Link to comment Share on other sites More sharing options...
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