September 27, 20232 yr Hi all, I've had an extra 5 "Q cells" panels installed today and noticed they look different from my other 14 Q Cells. Installer confirms his supplier had different qcells panels available and not the same as my existing 14. I noticed that the label underneath the new panel reads QCELL and not QCELLS. My old 14 panels are all qcells. How do I check whether the new panels are counterfeit and not proper qcells. For that matter, how do I check whether my existing 14 panels are genuine. The spelling error on the new "Q Cell" has me naturally concerned. The new panel's model name is DUO ML-G10 460 but I can't find a 460 watt Qcells panel on their website. The old panel's model name is Q DUO ML-G10 460 and, for what its worth, I also can't find this specific panel on their website.
September 27, 20232 yr You should/may be able to provide the manufacturer with the serial number and ask them to confirm it is theirs You may need to wait a bit for a reply on that as they are mostly Chinese and not always quick to respond to this sort of query.
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