January 10, 20242 yr I have a peculiar problem that Sunsynk support does not seem to be able to sort out and maybe someone on this forum has ideas on how it can be resolved. About 4 weeks ago my Sunsynk app stopped working. I was still able to log in to a working display of my inverter performance on my desktop using a saved url. However, if I try to log in on my laptop I have the same problem as on the app. There is no gateway or inverter attached to my profile. I also cannot attach a gateway as the app reports an error to the effect that such a gateway is already used. When I look at the plant list I can see from the URL that my desktop computer is looking at a different record (they have a number at the end of the URL). It therefore appears that I have two profiles under the same username and password and only one works. If have lodged many queries with Sunsynk support and while they promise to fix it within 24 hours, they never do. Anybody else with this problem or ideas on how I can get this fixed?
January 22, 20242 yr Author Well, judging from the overwhelming reaction on this post, I have to assume that I am the only one with this problem. Still waiting for Sunsynk to resolve it and my guess is that it will never be fixed. Hope I do not need repairs to my inverter. It would be a bummer if I get the same type of support from Sunsynk then.
January 28, 20242 yr Hi, your not on your own, mine suddenly stopped working first thing today, everything says zero. The sun is glorious and the inverter itself is showing that the water is heating up. Any ideas ??
February 29, 20242 yr Mine stopped working on 25th January. What company installed your inverter/batteries/panels? Was it premium lithium by any chance?
March 3, 20242 yr Mine stopped working two days ago but it’s been intermittent today but it’s not working at the moment
March 16, 20242 yr My app is also not working for last couple of weeks though the inverter is working. I cannot see any updates on the app or battery status . I remember getting an apology email about system / app down once and it worked for few days and now again the problem has recurred
June 2, 20251 yr Hi my app has stopped working now for a while although inverter is working nothing showing on the app telling me it's off line trying to contact customer service but can't get through
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