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Solis Cloud app with Solis inverter

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Please anybody - had to change to 5G cable internet in Spain (or very bad TV).  Solis app stopped working immediately, giving me an inverter error.

Does anyone know if the solis cloud app won't work with 5G?  I ignored it for ages as everything except the app works, now just having had Sept elect bill they say I input NO feed at all.  They won't come out to check their kit unless I supply proof that I was exporting.  I really need an app!  Any suggestions very very welcome

Thanks

Cathy

@Rookyalways,

Please elaborate about "5G Cable Internet". 

I suspect that is standard Internet delivered via Cable (could be even fiber?), and then transmitted using 5G Wifi in you home (which is actually 5.8GHz - if this refers to 5G "cellular" system, then that's a no go).

Most of the modern Inverters Wifi system only transmit on 2.4Ghz, and that could be that your inverter dongle no longer "talks" to the internet. You need to create a 2.4 Ghz SSID (Wifi signal) on your new AP Wifi router, with the same name and password credentials as what you used previously, then info will hopefully start flowing again.

Hope this helps.

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