Louis B

This issue has been resolved. I got the installing contractor back, and they immediately recognised and admitted their mistake. They swapped the lines back on the DB board (live = live and neutral = neutral) and then when they swapped their lines to the correct position, a "tampering" issue was triggered and the new meter was crippled. To get an overriding code took almost 2 days - but in the end, all good. Wiring is all in order and hot water The contractors are not always that good or reliable - so we just have to hope for the best. Case closed - thanks for all the support and assistance.This issue has been resolved. I got the installing contractor back, and they immediately recognised and admitted their mistake. They swapped the lines back on the DB board (live = live and neutral = neutral) and then when they swapped their lines to the correct position, a "tampering" issue was triggered and the new meter was crippled. To get an overriding code took almost 2 days - but in the end, all good. Wiring is all in order and hot water The contractors are not always that good or reliable - sop we just have to hope for the best. Case closed - thanks for all the support and assistance.

The issue has been resolved. Turns out installation was done incorrectly in that they swapped the live and neutral wires going into the house. Couldn't get hold of them to fix, so the electrician swapped the wires on the DB box and voila - the Geyserwise is working again. Thanks for all the input and support.

Everything at night once the battery has reached the prescribed level of 30%. The geyser hgowever has always bypassed this and worked exclusively on Eskom. No settings have been changed - and evertything works except the Geyserwise, which has no power since the meter exchange.

But why did it not affect the conventional meter?

Yes, both are on, but no power to the Geyserwise. According to Geyserwise, the surge when the power was switched on again could have blown a fuse or the CPU.

Yes, there are credits loaded and everything else is working fine. Do you think there is a minimum amount of credits required? There are about 85 units on at the moment.

Hi, the municipality in Pretoria changed my conventional electricity meter to a prepaid (Hexing) meter yesterday. I noticed later that the water was not hot, and when I checked the geyserwise monitor, it was blank - receiving no power. It is definitely connected to the swap because of the timing - it has been working and was working up until the swap. Any idea why this happened and how/ if I can rectify the situation before calling someone out? Many thanks in advance. Side note: It is a solar geyser controlled by Geyserwise. Furthermore, the geyser is the only item in the house that is not connected to solar, but only to Eskom power. (Not sure if this is relevant)

Hi ... I have a growatt 2kva - 5 KVA off grid solar Inverter. It's been happily switching over from solar to utility as the sun rises and sets, and to battery as backup when needed. Today at noon, with good, hot sun...the solar suddenly switched off, and switched over to battery and then utility. I rebooted, but the solar panels simply don't appear on the inverter screen. Any idea what went wrong?