Sumith

I think you contacting them only helps for issues raised here but who knows how many other people have gone through this. I suggest they stop being recommended as installers until they get their act together. I am still waiting for sseg years later. Glad I withheld payment for it otherwise I would probably still be waiting

Thanks however they did manage to sort it out today so I've updated my original post as well. Took alot of patience though because I was understanding they're super busy

Messaged them on WhatsApp but still waiting for a response 1 week later. Again though, I think unless it's a new install, these guys don't care about assisting with smaller work that's not going to make them money.

Hello all, looking to hire/rent a battery in Cape Town to cope during load shedding. I am currently having issues with my Hubble AM2 and Hubble has asked me to bring it in. From a quick chat with their tech department, they mentioned it would take around 2 weeks so in SA time that's more like 1 month and they don't do swap-outs. As I work from home this creates quite a problem for me. Hopefully can rent one instead of having to buy a new one while this is being looked at. Also really don't want to buy another Hubble after having this issue, and not sure if they fix the AM2 if it's compatible with other batteries brands. Thanks in advance

TL;DR - electrical installation is good, but aftercare is really bad once all paid up in my experience. Restored faith in aftercare but very long wait, have to have a lot of patience if you're having issues. 02/05/2023 - Updated as after waiting through the long weekend with no responses, Ricardo organised this morning to get me a temporary battery while sending mine back into Hubble for them to look at. Took a lot of messages and ignored calls but eventually organising a temporary 5KWH battery was worth the wait, as I searched all of CT and couldn't find anyone that did hiring or had stock. RV Solar did my installation for me 2 years ago on 19/04/2021, fitting a Sunsynk 5kw with panels and a Hubble Am2. The initial fitment was not the best as they caused a small leak in my roof, which would be a few drops whenever it rained. However, they returned to try and fix the leak which took them about 4 or 5 trips (the latter of which required lots and lots of phone calls to get them back). I withheld the payment of the SSEG registration, intending to complete it once this was resolved. I eventually fixed the roof leak myself after getting tired of trying to get them back which went on for about 6 months. (The SSEG never got completed as well). I didn't really hold it against them though as the rest of the installation was good and I didn't have any other issues. Fast forward to this year 22 March 2023, I started having problems with my battery, it would just drop from 40% to 0 in an instant which seems to be a common problem with it so I contacted Ricardo about it over WhatsApp and he responded that it was probably a dead cell and Hubble asked me to bring it in for an assessment. It's now gone just over a month, as of posting this message, since I've tried to arrange for them to disconnect the battery for me to take it in even stating that I'm happy to pay extra for their time to do this. Would not get responses over WhatsApp and seems like when I call, it was ignored and never returned (similar to when I tried to get my leak sorted out). The closest I got was one of their junior technicians that's come in last week to tell me my settings were wrong (Lithium mode vs AGM V mode - these were unchanged since Ricardo installed them apart from schedule adjustments by myself). Just hours after he changed them, I had load shedding and the battery dropped to 0% 30min in, leaving me in darkness for a 4-hour block. I then tried to get a hold of them so I can reset/make any adjustments so that I could at least get it to last 2 hours for the weekend but still waiting for that as well. Resorted to just leaving it to sit at 100% all the time now which is probably killing the lifespan even further. Understand that they are probably super busy making money with new installs and don't really owe me anything as they've been paid already. But even offering to pay them further to get help has gotten me nowhere. Would have been nice just to return my call or a message saying Im busy at the moment or will get to you the next day or something, just a little bit of courtesy after having given them my business in an industry that's now saturated. 1 thing I wish had done when doing the installation was to get some sort of guarantee in writing as I can't really hold them to anything for aftercare as well. Actually came across this thread looking for alternative help in the forum, if there are any recommendations will be greatly appreciated, thanks.