Good day, thank you for accepting me.

i have a goodwe 5048 multi with the serial starting with 9, 20 ja320 poly’s in 2 strings, just installed my first.aircon to deal with the power 😁

problem is 2 days ago the sems portal stopped showing “usage” and now only displays solar production. It is connected to my WiFi and all components are communicating properly, I think😊

if I connect directly EzManage does show all the data.

have they changed sems? I was very happy with the older version.

thanks

Justin

Ok, as I got no replies here I chose to mail a random Goodwe employee address found on this forum, thanks allot!

It worked, got a reply and contact to sort out my issue within 12 hours, it was Friday evening so I was patient. This morning I received a mail from Luke at Goodwe that I had in fact registered my unit twice and the one I was looking at was the “residential copy”, it was deleted and everything is working as promised.

thank you Goodwe

Hi Justin, welcome here.

I guess  nobody here were fased with this situation before, or were in a position to help you, but thank you for posting the solution here, now at least this post can help the next guy that comes here with the same issue. 

 

Thank you, that was my intent, this forum did help me though as it encouraged me to stop trying to fix it myself and in turn mess it up further!