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Pylontech UP5000 unresponsive

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Please help!

I have a Pylontech UP5000 that does not want to switch on. No lights come on. I measure 48v on the terminals and each cell measures exactly 3.2V (measured on balance plugs).
Inverter can't communicate with the battery nor can I connect to it with batteryviewer over serial.

This is a battery being sold on Marketplace for a decent price. Seller is stating that LED indicator lights stopped working a while ago, but that the inverter kept going. I suspect he was using it in lead 'acid mode'. I haven't tried it like that though. Seller allowed me to bring battery home to try and revive it (we have mutual friends :) ).

There's no obvious burns or smells on the BMS (it's still in the enclosure so haven't checked the back of the board yet.)

Where do I start? 

Many thanks!

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